The Centers for Medicare and Medicaid Services’ QualityNet Help Desk is up and running to take calls from physicians on the Medicare e-prescribing penalty. 

There is no formal appeals or review process for the CMS e-prescribing penalty, but physicians are encouraged to contact the help desk with questions or concerns about their penalty and / or hardship exemption request. CMS is handling all requests and any questions or concerns on a case-by-case basis.   

The QualityNet Help Desk can be reached M-F; 7:00 am – 7:00 pm CMT at 866-288-8912 or via email at [email protected].