The big day has finally arrived – for better or worse, ICD-10 is here! While the impact of the changeover may not be fully felt for a week or two, we want you to know that the North Carolina Medical Society (NCMS) is here to help provide you with the resources you need to make a successful transition to this new code set.

Please visit our ICD-10 resource page at www.ncmedsoc.org/icd10 for a list of contacts who will be able to help you troubleshoot any problems you experience. If you still need help, contact our Solution Center at 919-833-3836 x142.

Quick contacts:

Centers for Medicare & Medicaid Services (CMS):

• ICD-10 Coordination Center. This email will be monitored for quick response to your queries.
• Main CMS page for information about ICD-10: Road to 10
• The ICD-10 Ombudsman, Dr. Bill Rogers, can be your impartial advocate.

NCTracks:

• Use the NCTracksICD-10 Crosswalk to determine the appropriate ICD-10 codes.
• NC Tracks Helpkit
• All relevant Department of Medical Assistance policies have been updated with the new codes. You can find them here: http://www2.ncdhhs.gov/dma/mp/.

Private payers:

• BCBS NC – 800-214-4844 – Provider Blue Line; 888-333-8594 – eSolutions Helpdesk
• United HealthCare – 800-842-8000; [email protected]