August 21, 2013

NCTracks: Bumpily Rolling Along

Health care practices using NCTracks, the state’s two-month-old Medicaid claims system,  are still seeing problems, however, complaints to the North Carolina Medical Society (NCMS) on-line Trouble Log have tapered off. […]

August 15, 2013

Good News: Efforts of NCMGM and NCMS Help Resolve Several NC Tracks Issues

The North Carolina Medical Group Managers (NCMGM) and North Carolina Medical Society (NCMS) have been working closely with key staff at the Department of Medical Assistance and CSC on NCTracks issues that continue to affect providers across North Carolina. We want to share the latest results of these efforts on behalf of our members.

August 8, 2013

Handling Taxonomy on Crossover Claims — Medicare to Medicaid

The North Carolina Medical Society (NCMS) has heard there is confusion surrounding taxonomy numbers for claims when the claim “crosses over” to Medicaid after Medicare benefits/payment is applied. Palmetto GBA has provided information to clarify this issue.

July 29, 2013

NCMS Helps Members Navigate NC Tracks

The North Carolina Medical Society (NCMS) encourages practices to log their continuing problems with the new NC Tracks Medicaid claims system on our Trouble Log. Since the new system went live on July 1, 2013, approximately 244 entries have been made on the log.

July 12, 2013

NCMS Secures Crucial Delay of Federal Medicaid Audit

The North Carolina Medical Society (NCMS) has persuaded the Centers for Medicare & Medicaid Services (CMS) to delay – for approximately one month – a major federal audit of NC Medicaid providers and payments.

July 10, 2013

NCTracks Launch Avoided Complete Derailment, But Problems Persist

The NCMS developed an on-line “Trouble Log” prior to the launch day, where NCTracks users could detail problems they experienced with the new system; NCMS staff members then discerned patterns among these issues and relayed those findings to CSC for correction.

July 9, 2013

NCTracks Update — Common Billing Errors to Avoid

The NC Department of Health and Human Services and CSC, the firm overseeing the implementation of the new Medicaid claims system, are working 24/7 to make the transition as smooth as possible and have already fixed some of the initial problems practices were facing during the first week of the transistion. Here is the latest from CSC on other issues to be aware of before the first full checkwrite on July 17.

July 8, 2013

NCTracks Update — Not Chugging Along Quite Yet

NCTracks, the new Medicaid claims system, is not chugging along at full speed yet – there are still lengthy hold times at the call center as practices seek help with various glitches. But problems are being addressed. Provider portal access has improved and, as of Monday, CSC states that 2 million claims have been processed thus far on the new system.

July 5, 2013

NCTracks — Trouble-Shooting Update

The crew at CSC, which is overseeing the launch and performance of the new NC Tracks Medicaid Claims system, worked over the July 4th holiday to make sure the system was on track for the first checkwrite. Here is the latest on progress they have made addressing the problems users have identified thus far.

July 3, 2013

The Latest on NCTracks — Trouble Log Report and Update

The North Carolina Medical Society (NCMS) received more than 60 online entries to our Trouble Log over the first two days. We are tracking the types of complaints and relaying these to CSC.

The majority of the complaints we have received have focused on: