NCTracks

  • NCTracks: Bumpily Rolling Along

    Health care practices using NCTracks, the state’s two-month-old Medicaid claims system,  are still seeing problems, however, complaints to the North Carolina Medical Society (NCMS) on-line Trouble Log have tapered off. […]

    continue reading →
     
  • Good News: Efforts of NCMGM and NCMS Help Resolve Several NC Tracks Issues

    The North Carolina Medical Group Managers (NCMGM) and North Carolina Medical Society (NCMS) have been working closely with key staff at the Department of Medical Assistance and CSC on NCTracks issues that continue to affect providers across North Carolina. We want to share the latest results of these efforts on behalf of our members.

    continue reading →
     
  • Live Webinar Thursday on NC Tracks Enrollment And Other Issues

    At 11 a.m. Thursday, August 15, 2013, CSC will offer a live webinar on enrollment issues and the “Manage Change” functionality in NCTracks. The webinar is open to all NC Medical Group Managers and NC Medical Society members who are looking for assistance on this and related issues. Following the demonstration there will be an opportunity for Q&A.

    continue reading →
     
  • Handling Taxonomy on Crossover Claims — Medicare to Medicaid

    The North Carolina Medical Society (NCMS) has heard there is confusion surrounding taxonomy numbers for claims when the claim “crosses over” to Medicaid after Medicare benefits/payment is applied. Palmetto GBA has provided information to clarify this issue.

    continue reading →
     
  • NCMS Helps Members Navigate NC Tracks

    The North Carolina Medical Society (NCMS) encourages practices to log their continuing problems with the new NC Tracks Medicaid claims system on our Trouble Log. Since the new system went live on July 1, 2013, approximately 244 entries have been made on the log.

    continue reading →
     
  • NCMS Monitors Trends in NCTracks Problems

    Thanks to the nearly 220 entries in the NCMS “NCTracks Trouble Log,” the NCMS has been able to aggregate the most common problems with this new system and to report these issues to CSC. Read on to review the latest trends and the fixes to earlier complaints…

    continue reading →
     
  • NCMS Secures Crucial Delay of Federal Medicaid Audit

    The North Carolina Medical Society (NCMS) has persuaded the Centers for Medicare & Medicaid Services (CMS) to delay – for approximately one month – a major federal audit of NC Medicaid providers and payments.

    continue reading →
     
  • NCTracks Launch Avoided Complete Derailment, But Problems Persist

    The NCMS developed an on-line “Trouble Log” prior to the launch day, where NCTracks users could detail problems they experienced with the new system; NCMS staff members then discerned patterns among these issues and relayed those findings to CSC for correction.

    continue reading →
     
  • NCTracks Update — Common Billing Errors to Avoid

    The NC Department of Health and Human Services and CSC, the firm overseeing the implementation of the new Medicaid claims system, are working 24/7 to make the transition as smooth as possible and have already fixed some of the initial problems practices were facing during the first week of the transistion. Here is the latest from CSC on other issues to be aware of before the first full checkwrite on July 17.

    continue reading →
     
  • NCTracks Update — Not Chugging Along Quite Yet

    NCTracks, the new Medicaid claims system, is not chugging along at full speed yet – there are still lengthy hold times at the call center as practices seek help with various glitches. But problems are being addressed. Provider portal access has improved and, as of Monday, CSC states that 2 million claims have been processed thus far on the new system.

    continue reading →